Emergency Communications/911

The Monterey County Department of Emergency Communications is dedicated to the pursuit of excellence.

We are committed to serving as the vital link between members of the public and local public safety agencies.

We are dedicated to providing high quality service to all citizens of Monterey County and to the agencies we serve.

We value diversity, promote growth, and empower employees to make individual contributions.

Welcome to Monterey County Emergency Communications Department (ECD) website.

ECD is dedicated to the pursuit of excellence and committed to serving as the vital link between members of the public and local public safety agencies.

The ECD proudly serves as the largest* Public Safety Answering Point (PSAP) for a emergencies and non-emergencies in the County.  Once calls are received via 9-1-1 lines via phone or text or business lines and it is determined that a response is needed the call is dispatched to one of the many law enforcement or fire/EMS agencies, 24/7, 365 days a year.   (*The other PSAP’s in the County include CHP, Carmel-by-the-Sea and the Presidio of Monterey)

The heart of ECD is the Operations Division that the answer the call and whose voices are heard over the radio channels.  These jobs, Communications Dispatcher I/II and the Emergency Communications Shift Supervisors are highly sought positions and require dedication to service and the ability to continue to learn and grow with each call.   In addition to the Dispatchers and Supervisors, there is also a devoted administrative, training, information technology and management team that provide a high level of support and oversight to keep the operations running.  These behind the scenes logistics are vital to keeping the Department providing the highest level of service to the public and agencies we serve.

If you are visiting our website to learn more about the profession and you are considering applying, I would like to personally welcome you and I support your decision to conduct some research towards a career that is full of opportunity.  We are always looking for individuals who want to serve their community in this capacity.  

For all other visitors, I hope you find our website informative and up to date. If there is additional information that we can provide, please contact us so that we can be of assistance.  

Remember, if you are having an emergency, contact 9-1-1.

Stay safe,

Lee Ann Magoski, ENP
Director of Emergency Communications

Check out our INSTAGRAM