CONTACT US
Quality Improvement
Our goal is to help you be the very best helper you can be, and to do your work in a way that is fully aligned with your values and ours, while at the same time helping you to understand and follow the necessary rules and regulations in a way that supports and reinforces those values to the greatest extent possible.
- Address: 1611 Bunker Hill Way, Ste 120
Salinas, CA 93906
- Phone/Help Line: 831-755-4545
- Fax: 831-755-4350
- Email
- Electronic Health Record (myAVATAR) Technical Assistance & Questions: 415-QA@co.monterey.ca.us
- For technical assistance outside of the electronic health record, contact County IT at 831-755-4343 or HealthITSM@co.monterey.ca.us
- Clinical Questions: 415QI@co.monterey.ca.us
- Electronic Health Record (myAVATAR) Technical Assistance & Questions: 415-QA@co.monterey.ca.us
Patients’ Rights Advocate
The Patients’ Rights Advocate (PRA) represents patients who are involuntarily detained. The PRA prepares patients for their certification review hearings, which determine if the designated LPS facility has sufficient cause to hold the patient without their consent. The PRA also represents patients during medication capacity hearings (Riese hearings). These hearings are held to determine whether or not an involuntarily treated patient has the ability to consent to or refuse psychiatric medication. The PRA also supports MCBH persons in care by answering, investigating, and/or directing inquiries or complaints to the appropriate MCBH departments.
- Phone: 831-755-4518
- Email:PatientsRightsAdvocate@co.monterey.ca.us
Compliance Hotline
Monterey County Behavioral Health has established a Compliance Improvement Hotline to provide a mechanism, outside of the chain of command, for those times when a member of the workforce prefers not to, and/or is unable to, approach a supervisor with a concern. The caller may use the hotline anonymously.
Callers are assured that no harassment or other retribution by MCBH and/or its contractors will occur as a result of a good-faith report to the hotline.
This hotline is intended to be used to report activity/conduct that may be in violation of the Code of Conduct, including, but not limited to:
- Billing or reimbursement regulations; fraudulent transactions
- Conflict of Interest
- Falsification of documents
- Documentation irregularities
Phone: 1-866-262-8618 or 831-755-4018
Email: healthcomplianceoffice@co.monterey.ca.us
Training
MCBH Training provides coursework and coaching in evidenced supported clinical practices that are effective in supporting the wellbeing of our public behavioral health clients. MCBH Training’s goal is to help create and maintain a clinical workforce that feels and is competent to serve clients with mental health, substance use or co-occurring mental health and substance use challenges. MCBH Training’s core treatment interventions are Motivational Interviewing, Cognitive Behavioral Treatment, and Dialectical Behavior Therapy Skills. MCBH Adult and Children’s systems of care provide their own training in interventions specific to their client populations. MCBH Training further supports staff development in the areas of law and ethics, documentation, case management, safety, trauma informed care and cultural humility.