AVATAR INFORMATION
The currently recommended version of Java is JRE 1.8.401. Cache and myAvatar MSI be installed on your workstation. Your workstations will need to be running Windows 10. myAvatar is a web-based application and can require lots of memory. We recommend that each workstation have at least 4 GB of available RAM memory.
Please turn OFF Automatic Java Updates as your users will not be able to connect to myAvatar if their installed Java version is not supported. It is important to keep only one version of Java on each workstation. If that presents a problem for your other applications, please notify the Quality Improvement Help Desk (QIHD) at (831) 755-4545 or email us at 415-QA@co.monterey.ca.us The Internet Browser Recommended Versions are:
*** The Internet Explorer (IE) 11 desktop application will end support for Windows 10 semi-annual channel starting June 15, 2022. ***
OrderConnect for both MS Edge and Google Chrome Instructions: click here
MYAVATAR
CRYSTAL REPORTS VIEWER
***Please note that ODBC 2010 and any older version of Report Viewer might not function properly and must be uninstalled prior to installing Report Viewer 11.5.
This version will install ODBC 2015 which is required for reports to populate correctly.
If you encounter any issues, please have the company who handles the agency IT needs contact us at 415-QA@co.monterey.ca.us ***
HARDWARE
- Signature pad model: Topaz Systems Inc. Model T-S460-HSB-R
- Signature pad software: Topaz Systems Inc.
- Avatar Signature Software (Updated 1/8/2020)
JAVA
- Recommended Java is JRE 1.8.401