Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page, where you can find answers to some of the most commonly asked questions about our clinic services. The County of Monterey Health Department Clinic Services understands that you may have questions, and we’re here to provide you with the information you need. Take a moment to browse through the sections below and see if we’ve already addressed your questions. If you can’t find what you’re looking for, please feel free to reach out to us through our Contact Us page. The County of Monterey Health Department Clinic Services is dedicated to ensuring your experience is smooth and hassle-free
What are the Clinic Hours?
Clinic Hours vary for each clinic location. Visit the “Our Locations” page to view the hours for each clinic.
What are the addresses for the clinics?
Visit the “Our Locations” page to view the address for each clinic
What is the Phone # or Fax # for the clinics?
Visit the “Our Locations” page to view the phone number and fax number for each clinic
What insurances do you accept?
Central California Alliance for Health (CCAH), California Childrens Services, (CCS) Gateway, Child Health and Disability Prevention (CHDP), Every Woman Counts (EWC), Family Pact (Fam Pact).
We also offer a Sliding Fee Scale payment schedule, visit our “Billing” page for the Sliding Fee Scale schedule and application.
Do you take private/commercial insurance?
We serve patients regardless of their ability to pay and their insurance coverage status. However, it is possible that we do not contract with your insurance plan and it will not cover your visit to our clinic. We may bill your insurance plan on your behalf, but you will be financially responsible for your visit. Please contact your insurance company to confirm we are within network prior to your visit.
Are we accepting New Patients?
Yes we are. If you are a Central California Alliance for Health member, please contact their Member Services Department at 1-800-700-3874 to see which Clinic you will go to for care.
What are the Walk in hours for Immunizations?
-Alisal Health Center (AHC) and Seaside Family Health Center (SFHC) offer walk in Immunizations
SFHC – Monday – Friday 8:00am – 4:00pm
AHC – Monday – Friday 8:00am – 3:00pm
Do we offer travel vaccines?
No, we do not.
What services are offered at each clinic?
Visit “Our Locations” page to view the services offered at each clinic
What Providers are at each clinic?
Visit “Our Providers” page to view the Providers of each clinic
What is your late arrival policy?
If patients are late for their appointment, after one minute, we will not be able to see the patient – but the patient has the option to wait on the Walk In list for a No Show or Cancelation. Otherwise the patient can call to reschedule.
What is your late arrival policy?
If patients are late for their appointment, after one minute, we will not be able to see the patient – but the patient has the option to wait on the Walk In list for a No Show or Cancellation. Otherwise the patient can call to reschedule.
What is the timeframe for referrals and prescription refills?
Referrals are processed within 1 week. (5 business days). Prescription refills will be processed within 3 days.
How do I register for MyChart?
Patients who wish to register will be given a MyChart activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not given an activation code, you may call your primary care clinic to ask for one or ask to sign up during your next office visit. For more information on MyChart, please visit the “Access My Chart” page.
Can patients print ROR or consents from home?
Yes, please visit the “Patient Info/Forms” page to access frequently used forms. You may print and complete at home and bring in to the clinic at your appointment.
How do I get a hold of my doctor after working hours?
We have an answering service that will direct your call to the provider on call during that time.
Are you part of Natividad Medical Center?
The clinics are under the Monterey County Health Department, but work very closely with Natividad Medical Center.
Do you provide infertility services?
No, we do not.
Do you accept Workers Comp Insurance?
No, we do not.
Do you provide Accident Review/Examination services?
(Example: If I am in a car accident and need to have my condition assessed and documented for court or insurance purposes)
No, we do not.
Do you offer Immigration Services physicals?
No, we do not.
Do you accept IHSS (In Home Support Services) or AIM (Access for Infants and Mothers)?
No, we do not.
The County of Monterey Health Department Clinics Services Bureau is a federally qualified health center, partially funded by grants from the U.S. Department of Health & Human Services, Health Resources & Services Administration (HRSA). County of Monterey Health Department Clinics Services Bureau treats all patients, regardless of ability to pay.
© 2024 County of Monterey Health Department Clinic Services.