EMS - Community Resources

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Published on October 30, 2017. Last modified on August 13, 2024

Feedback and Concerns

The Monterey County EMS Agency uses many quality improvement processes to provide the highest quality care to the citizens and the visitors of Monterey County. If you have an ambulance billing concern, complaint, general question, or would like to give positive feedback regarding the EMS system, please let us know.

Contact the Agency

AMR Special Payment Plans

Fee Forgiveness Program | Unique to Monterey County, the Fee Forgiveness Program is available to qualifying patients with outstanding balances. Discounts are available to patients who agree to a payment plan. Based on a patient's financial resources, a payment plan can be established and a discount on the total bill can be applied.

Program Qualifications

must be a resident of Monterey County and hold a Monterey County address
must be picked up and transported within Monterey County
meet medical necessity criteria as defined by AMR and the County
available to uninsured patients with no third-party coverage
patients with limited financial resources, documentation maybe be required
repetitive patients may be considered eligible for the program

Compassionate Care Program | The Compassionate Care Program is an AMR program designed to reduce the cost of ambulance services to uninsured patients who have an inability to pay their bill and may be eligible for assistance. Eligibility is base on income and family size and require an application process show proof of inform, identity, and residency.

Program Brochure

Program Brochure in spanish

Contact AMR’s Patient Services Office at 1-800-913-9106 or email at billing_inquiries@amr.net for more information.

eNotification System

Sign up for eNotification to receive email updates and notifications regarding various public meetings, events, and news pertaining the County of Monterey or the Monterey County Health Department.

Alert Monterey County

Alert Monterey County is the official emergency alert and warning system for the County of Monterey and it's municipal jurisdictions. This system delivers critical public safety information to the public from the local government and public safety officials. The Alert Monterey County is managed by the County of Monterey Department of Emergency Management and administered by Public Safety Answering Points, Law Enforcement, Fire, Public Health, and Emergency Management agencies.