Frequently Asked Questions (FAQ):

What can I expect when I come to the Family Justice Center?
When you first arrive at the Family Justice Center, you will be greeted by the front desk receptionist, and you will need to fill out an intake form. You can also find the form online, for faster service. Once you have been checked in, the receptionist will give you a visitor badge that you will need to wear the entire time you are in the Family Justice Center. A staff member will then meet with you and go over your specific needs and goals. They will assist in connecting you with the agencies on site, they can also help make appointments with off-site agencies and answer any questions you may have.

When are you open and do I need an appointment?
We are open Monday-Friday 8am-5pm. Excluding County Holidays.
You do not need an appointment. Walk-Ins are always welcomed.

How much are services?
Many services are provided free to victims. Some fees may apply.

Where is the center located?
We are located at 250 Franciscan Way, King City CA 93930.

What languages do you speak?
The Monterey County Family Justice Center has staff that speak both English and Spanish. We are also able to accommodate other languages.

Can I get services if I am undocumented?
Yes, we provide services to all victims of crime, regardless of their immigration status.

Do I have to file a police report to receive services?
No. We offer services to all victims even if a police report is not filed. We can also support you if you decide you want to file a report.

How do I get a restraining order?
We will connect you with one of our partnering agencies who will find out more about your situation and help you decide which restraining order is necessary.

What is Mandatory Reporting?
There will be staff at the Family Justice Center who are Mandated Reporters. This means, if a client discloses suspected or known abuse to a child, elder or dependent adult, the staff are legally obligated to report the incident to the appropriate agency (Child Protective Services, Adult Protection Services, etc.). Staff must also make a report if a client expresses a desire to hurt him/herself (suicide) or another person. Reports are made in the interest of keeping our clients and their families safe.

Will my services be kept confidential?
Yes, all services will be kept confidential, except those listed in the Mandatory Reporting section (by law to keep clients and families safe). If you would like the service providers to coordinate on your behalf, you can sign a Confidentiality and Release of Information form.