Infrastructure & Operations Division
The Infrastructure Division provides IT infrastructure capabilities essential to the County's business communication needs.
Network Services
Data Networks
Telecommunications
- High-speed telecommunications connectivity
- Fully-provisioned Network Operations Center (NOC)
- On-call emergency response staff during non-business hours
- Network management software and equipment
- Standby network equipment
- Infrastructure support (routers, switches, controllers, etc.) and maintenance
- Network forensic investigation and evidence handling
- Access to Monterey County Intranet
Telecommunications
- Telephone service on a variety of telephone handsets customized to the user’s needs
- Voice-over-IP (VoIP) telephone service at County facilities where service is available
- County-wide telephone system managed and maintained to provide capacity and system reliability
- Telephone device break fix and backroom equipment replacement and upgrades
- Rightfax capability to send/receive faxes directly from your workstation
- Solidus automated phone call distribution applications suite
- Voicemail with personalized greetings, storage of messages, and automated attendant tree call processing
- Analog Ports for analog telephone service (POTS), required for a fax machine, modem or any other analog device to make or receive telephone calls
Radio Communications
Next Generation Audio
Standalone Conventional Analog
Backhaul Microwave Systems
End User Radio Installation, Programming, and Maintenance
- Operation and Maintenance of the Digital and Analog Radio system providing public safety communications for Police, Fire, Ambulance and Local Governments throughout Monterey County
- Dispatch communications systems for Law, Fire and Ambulance services
- Accessibility via handheld, mobile, fixed, and phone-based application
- 24/7 Site maintenance, system monitoring, and technician response capability
- Frequency and encryption management, system administration of all components subsystems
Standalone Conventional Analog
- Installation, Operation and Maintenance of conventional analog radio systems providing public safety and backup communications for Police, Fire, Ambulance and Local Governments
- 24/7 Site Maintenance, system monitoring, and technician response capability
Backhaul Microwave Systems
- Installation, Operation and Maintenance of microwave systems providing highly reliable communication infrastructure supporting public safety communications for Police, Fire, Ambulance and Local Governments throughout Monterey County
- Support for antenna systems and radios including frequency management
- 24/7 Site Maintenance, system monitoring, and technician response capability
End User Radio Installation, Programming, and Maintenance
- Oversight of NGEN radio programming including system administration and configuration management.
- Installation and integration of in-building radio systems including base stations, remotes, and integrated PA systems.
- Troubleshooting, Maintenance, and installation of two-way communications systems including WiFi, satellite-based and Land Mobile Radio.
Data Center Services
- Systems operations and processing
- Network monitoring and operations
- Facilities management and security
- Technology procurement and warehousing
Office 365 Administration
- Email and calendars
- Cloud Synchronization
- Office 365 License Management
Directory Services
PC hardware/software lifecycle management
- Directory Services
- Access Policies (GPO and EPO)
- DNS services
Server Administration
- Physical and virtual servers
- OS installation, storage and network connectivity
- Maintenance and support
- Backup/recovery
- FTP and File services
1590 Moffett Street Salinas
California 93905
ABOUT US
OUR WORK