Service Delivery
The Service Delivery Division provides fundamental information technology capabilities to County users and ensures continuity of those capabilities.
Service Desk
Single point-of-contact for -
- Requesting IT services, technical support
- IT Service status and availability notification
☎ 831-796-1400
✉ IT Service Desk
Desktop Management
PC hardware/software lifecycle management
- Planning and acquisition
- Installation and support
- Maintenance and replacement
Office 365 Administration
- Email and calendars
- Cloud Synchronization
- Office 365 License Management
Directory Services
PC hardware/software lifecycle management
- Directory Services
- Access Policies (GPO and EPO)
- DNS services
Server Administration
- Physical and virtual servers
- OS installation, storage and network connectivity
- Maintenance and support
- Backup/recovery
- FTP and File services
Data Center Services
- Systems operations and processing
- Network monitoring and operations
- Facilities management and security
- Technology procurement and warehousing