Service Delivery

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The Service Delivery Division provides fundamental information technology capabilities to County users and ensures continuity of those capabilities.

Service Desk

Service Desk IconSingle point-of-contact for -

  • Requesting IT services, technical support
  • IT Service status and availability notification

☎ 831-796-1400
✉ IT Service Desk


Desktop Management

Desktop Management IconPC hardware/software lifecycle management

  • Planning and acquisition
  • Installation and support
  • Maintenance and replacement

Office 365 Administration


 
Office 365 Administration Icon
  • Email and calendars
  • Cloud Synchronization
  • Office 365 License Management

Directory Services

Directory Services IconPC hardware/software lifecycle management

  • Directory Services
  • Access Policies (GPO and EPO)
  • DNS services

Server Administration


 
Server Administration Icon
  • Physical and virtual servers
  • OS installation, storage and network connectivity
  • Maintenance and support
  • Backup/recovery
  • FTP and File services

Data Center Services

Data Center Services Icon
  • Systems operations and processing
  • Network monitoring and operations
  • Facilities management and security
  • Technology procurement and warehousing