Questions & Complaints

Do you have a question or complaint that you would like to share?

Please review the information below. It is divided by topic and department. You may find an answer to your question or information related to your complaint. To go directly to the complaint form, click here.

Information by topic:

Information by department

Please make a selection from the following areas within Environmental Health that best suite the area of your complaint or concern:

Hazardous Materials Management

Responsible for inspecting facilities in the County to verify proper storage, handling and disposal of hazardous materials and hazardous wastes.

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Consumer Health Protection

Responsible for retail food protection and cottage food operations regulation, rental housing complaints, beach water quality monitoring, public swimming pools and spas inspection, vector control, agricultural field toilet inspections, tobacco licensing inspections, the Childhood Lead Poisoning Prevention Program, and other general health protection activities.

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Recycling Resource & Recovery Services

Responsible for the protection of public health and safety by reducing the amount of solid waste that goes to local landfills.

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Environmental Health Review

Responsible for review of land use projects and building permits to ensure conformance with regulations where the Bureau is the oversight agency. Additionally, this program reviews, inspects, and approves Supply and Onsite Wastewater Treatment System (OWTS) and provides annual inspections of sewage treatment and wastewater reclamation facilities.

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Drinking Water Protection Services

Regulates domestic water systems that serve 2-199 connections or systems that serve at least 25 people at least 60 days a year. DWPS provides assistance to non-State regulated public and private potable water distribution systems to comply with local, State and Federal regulations, and to resolve water quality and quantity issues; permits all water well construction, repair and destruction activities in the County; operates a cross-connection control program and a water reuse program; and permits and inspects desalination treatment facilities. DWPS also regulates all well construction in Monterey County.

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Solid Waste Management Services

Designated as the Local Enforcement Agency (LEA) in Monterey County and is responsible for permitting, ensuring compliance with regulations, and inspecting facilities that handle solid waste, such as open and closed landfills, transfer stations, and compost facilities.

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